Step Places

Complaints Proceedure

At Step, we aim to make home ownership as enjoyable as possible, by providing honest and reliable customer care, always putting people first.

If you believe you have, or may have a grievance with our service, standard of practice or working procedures, please write in the first interest to Laura Turley, Project Administrator at the address below:

Step Places, Unit 4 Royal Mills, Redhill Street, Manchester M4 5BA
Telephone 0161 200 8590
Email info@first-step.com

Our normal hours of business are Monday to Friday 8am-6pm. 

We will acknowledge your enquiry within the next working day. We will investigate in accordance with established in house procedures and reply within 7 working days of receipt of your enquiry. 

Should your grievance not be resolved to your satisfaction following internal investigation, you should address the matter to Harinder Dhaliwal, Managing Director, using the contact details above.

We will endeavour to resolve the matter, but if you are still unhappy, your grievance may be referred to the Consumer Code for Homebuilders’ Independent Dispute resolution scheme, where your grievance will be considered by an independent arbitrator, who will provide a ruling upon the required action. Your legal rights are not affected by this process.