Step Places

Customer Care

At Step, we aim to make the home buying process as easy and enjoyable as p ossible, by providing honest and reliable customer care, always putting people first.

From your initial enquiry for a property with Step, your dedicated Sales Consultant will furnish you with details of the property specification, anticipated completion date and any associated charges such as ground rent, as well as the purchase process and terms and conditions of sale, At all times we consider the requirements of vulnerable customers.

From exchange to completion
Your assigned Customer Service Manager receives you at point of exchange and then takes you through to completion, informing you of the progress of your new home, and the choices, options and extras available. They will be on hand to answer any questions you may have during the lead-up to moving in.

Post completion
Your Customer Service Manager will look after you and your new home after completion.  Once you have moved in, you will receive a thorough demonstration of how to operate the equipment in your new home, a home user guide including manuals; and details of how to contact the dedicated Customer Service Team for your home.

Your new home benefits from a ten year structural warranty, the full details of the warranty provider to be provided upon reservation and also via a copy.  This is complemented by a warranty from Step for the first two years to cover any agreed manufacturing or installation defects.

You may contact us as follows:
Step Places, Unit 4 Royal Mills, Redhill Street, Manchester M4 5BA
Telephone 0161 200 8590
Email info@first-step.com

Our normal hours of business are Monday to Friday 8am-6pm. We will acknowledge your enquiry within the next working day and respond within seven working days.